Forgetting your login details can be frustrating. If you’re unable to access your 11exch account because you’ve forgotten your ID or password, you are not alone. Many users experience this issue, and the good news is—there’s a straightforward way to get back in.
In this detailed guide, we’ll walk you through the full recovery process. Whether you’ve lost your username, forgotten your password, or can’t access your registered email or mobile number, we’ve got you covered.
What Are Your 11exch Credentials?
Your credentials are the keys to your 11 Exchange account. These typically include:
- Login ID: This could be your mobile number, email, or unique username used during registration.
- Password: The secret word or combination you created to protect your account.
- Backup methods: Linked email or mobile number used for account recovery and verification.
Knowing exactly what you’ve forgotten (the ID, the password, or both) will determine the right steps to take.
Why Accurate Recovery Information Matters
Your chances of successful account recovery depend on whether your profile information is accurate and up to date.
Recovery details include:
- A working mobile number linked to your 11exch account.
- A valid email address you can access.
- Any security question or backup code if previously set up.
- Personal verification documents, in case you need support intervention.
If any of these are outdated or missing, recovering your account may take longer or require help from the support team.
Step-by-Step Guide to Recover Your 11exch Account
Here’s how to recover your 11exch credentials in a few easy steps:
Step 1: Visit the 11exch Login Page
Go to the official 11exch website at 11exch.ind.in and click on the 11exch Login or Sign In option, usually located at the top of the homepage.
Step 2: Choose the Recovery Option
On the login screen, look for:
- “Forgot Password?” – Use this if you remember your ID but lost the password.
- “Forgot Login ID?” – Use this if you forgot the email or mobile used to log in.
Click the appropriate option to continue.
Step 3: Provide Your Registered Contact Details
Enter your registered:
- Email address, or
- Mobile number
Make sure the information matches what’s on file. If it doesn’t match, you may need to contact support.
Step 4: Verify Your Identity
You will receive a One-Time Password (OTP) on your mobile or email. Enter the OTP on the website to verify your identity.
If you don’t receive the OTP:
- Wait a few minutes and try again.
- Check your email spam/junk folder.
- Ensure your mobile network is active.
Step 5: Reset Your Password or Retrieve Your ID
Once verified:
- If recovering password, you’ll be allowed to set a new one.
- If recovering login ID, it will be shown on-screen or sent to your registered contact.
Choose a new password that is strong, secure, and not reused from other sites.
Step 6: Log in and Update Your Information
After successful recovery, log in to your account. Once inside:
- Update your mobile number or email address if they’re outdated.
- Enable two-step verification if available.
- Review any recent account activity to ensure your account hasn’t been accessed without your knowledge. 11exch App
Step 7: Contact Support If You Still Can’t Access
If you’re unable to recover your credentials using the automated system:
- Reach out to 11exch Support via live chat or email.
- Be ready to provide details like:
- Registered email or phone number
- Proof of identity
- Last known login or transaction date
- Username (if remembered)
Support will manually verify your identity and help restore access.
Common Issues and How to Solve Them
Here are some of the most common recovery problems, with practical solutions:
Problem: Not receiving OTP or recovery email
Cause: Network delay, spam filter, wrong contact info
Solution: Check your spam folder. Confirm your number or email is correct. Try again after a few minutes.
Problem: Forgot both mobile and email
Cause: No recovery info updated on the account
Solution: Contact support. Provide government-issued ID and details used at registration.
Problem: Account is blocked or suspended
Cause: Policy violation or unverified account
Solution: Contact support. Submit any requested documents and resolve pending issues.
Problem: Password reset link expired
Cause: The reset link was not used in time
Solution: Request a new link. Use it immediately upon receipt.
How Long Does the Recovery Process Take?
- Standard recovery (OTP verification): A few minutes
- Manual support recovery: 1 to 2 business days
- KYC verification needed: May take longer, depending on document submission
For the fastest recovery, ensure your contact details and documents are ready before reaching out.
How to Prevent Losing Access Again
Follow these best practices to protect your account:
- Use a strong password
Combine letters, numbers, and special characters. - Update your contact details
Keep your mobile number and email current at all times. - Don’t share your login info
Never give your credentials to anyone—not even to someone claiming to be support. - Enable security features
Use two-step authentication if available. - Use a password manager
Store your login info securely and avoid writing it down. - Log out on shared devices
Always sign out when using public or shared systems.
What to Expect from 11exch Support
If you contact support, they may ask for the following:
- Your registered mobile number or email address
- Approximate date of last login or account activity
- Proof of identity (e.g. government ID)
- Any other information related to your account (user ID, betting history, etc.)
The more accurate and detailed your information, the faster support can help you recover access.
Final Thoughts
Losing access to your 11 exch account doesn’t have to be a disaster. The platform provides clear steps to help you recover your login ID or password securely. If you follow the process and maintain updated contact details, you’ll be back in your account in no time.
