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Contact Us

We appreciate each customer we have and strive hard for giving good support which will make their time spent here more comfortable and enjoyable. Whether you have a question, need help or want to tell us something – feel free! Our team will be happy to assist with anything they can.

Live Chat

For urgent queries please use Live Chat feature available on the Website & App Just click on the live chat icon at bottom right corner of your screen, and start chatting with our support agent.

Email Support

For non-urgent matters or if you have any detailed inquiry, email us at We aim to reply within 24 hours for all emails received.

Feedback and Suggestions

We highly appreciate your feedback. If you have any suggestions or comments on how we can improve our services, please feel free to share them with us. You can send your feedback at

Responsible Gambling

At 11Exch we care about responsible gambling. If you feel that you need help in this regard or would just like some advice on it then please visit our Responsible Gambling page where there are many useful resources available as well as contact details for professional support organisations within this field.