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Welcome to 11Exch, the best gaming site on the internet. We are focused on protecting our clients’ privacy and information security. In this Privacy Policy we outline how we collect, use, disclose and protect your personal information. By accessing or using our platform, you agree with the terms of this policy.

Information We Collect

Personal Information : When registering an account at 11Exch, you provide us with personal details such as your name, email address, date of birth and contact information. This data is essential for authorizing and managing your account.
Payment Information : To facilitate withdrawals and deposits from customers’ accounts we request their credit/debit card details, bank account numbers or e-wallets. All payment transactions are secured by encryption.
Usage Data : Our platform enables us to gather data relating to how you utilize it such as betting history, preferences and website engagement. This helps in improving our services and providing a personalized experience.
Cookies and Tracking Technologies : We make use of cookies along with related tracking technologies to improve the way you interact with our platform. They help us remember things like your preferences analyze-sit traffic and enhance functionality.

How We Use Your Information

Account Management : We will process your personal information in order to initiate using operating a player’s account with 11Exch as well as administering transactions conducted thereon; providing assistance via customer support; communicating concerning account;
Personalization : On 11Exch we personalize users’ experiences based on their usage data such as past bets placed.
Marketing: Subject to your consent, targeted promotions can be done through various communication channels including newsletters so that you can stay informed regarding new features’ releases and services that are coming up next. At any time one can decide on his own not receiving promotional communications anymore.
Compliance and Security : Legal responsibilities necessitate provision of requested details if any but on most occasions for fraud control purposes just like in this case, we use your information.

Information Sharing and Disclosure

Third-Party Service Providers : We may share your information with service providers assisting us in the operation of our platform, payment processing, and provision of support services. They are bound by a non-disclosure agreement and may not use your data for any purpose other than what has been specified by us.
Legal Requirements : We can reveal your personal data if so required by law or if requested to do so by competent national authorities (e.g., court or governmental department).
Business Transfers : In the event that 11Exch is involved in a merger, acquisition or sale of assets then it will be necessary to transfer such data to another entity. Such change of control/ownership involving personal data will be duly informed to you as the affected party.

Your Rights and Choices

Access and Correction : You have rights to access, correct and update Personal Information relating to you. You may either log into your Account at 11Exch or write directly to our customer care team.

Data Portability : Under some regulations you are allowed requesting a copy of your personal information in a portable format such as CSV file.
Erasure : Deletion of personal data is possible on request subject to certain legal considerations. Consequently, we have made every reasonable effort delete all such users’ account details from our systems.
Opt-Out : It is sometimes possible for you not receive any future marketing communications from our side through clicking on an unsubscribe link available in one of those emails sent out to you or via contacting our customer care department.


We ensure that our security measures conform to the best practices which will help us to secure your personal information from unauthorized accesses, uses or disclosures. It involves encryption, firewalls and use of secure socket layer (SSL) technology. However, the security of internet transmission and electronic storage is never 100% guaranteed, hence we cannot warrant absolute protection.


Sometimes we may amend this Privacy Policy so as to comply with changes in our operations or legal obligations. The revised policy will be posted on our website and the date of effect updated upon occurrence of any major changes.


For any concerns or questions regarding this Privacy Policy or our data practices, kindly contact